The pandemic is proving to be a tough loyalty test for retailers, as they are competing for customers’ attention in an environment where competition is...
It was Frank Sinatra who sang the great line about love and marriage: “You can’t have one without the other.” The marketing team at David’s...
Lettuce-wrap your mind around this: “There are 31.6 million consumers in the United States — 15.7 percent of the total — who are dining in...
Consumers were unwilling to give up their favorite restaurants during the first few months of the COVID-19 pandemic, and this trend has continued eight months...
The pandemic has been bad news for just about everyone over the past several months, but that doesn’t mean it’s been equally bad all around. Restaurants...
To say nothing is the same as it was six months ago is an exaggeration. What we are doing, in many regards, hasn’t changed that...
No two customers are alike, and the restaurant loyalty programs and digital ordering options they receive shouldn’t be either, Nicole West, vice president of digital...
While there are many ways to go about answering the question of what consumers want, the simplest answer can be offered in a single word:...
Restaurants are facing pressure to meet customers’ demands for improved convenience and personalization as well as touch-free ordering and payment methods as the COVID-19 pandemic...