PYMNTS Study

47% of Consumers Buy Protection Plans When Durable Goods Cost More Than $500
47% of Consumers Buy Protection Plans When Durable Goods Cost More Than $500
October 29, 2021  |  Insurance

With the rise of eCommerce, frustrating situations like cracked phones, damaged furniture and broken equipment are far too common for consumers, leading them to demand...

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New Study: More CFOs Using Digital Transformation to Increase Customer Lifetime Value
New Study: More CFOs Using Digital Transformation to Increase Customer Lifetime Value
October 28, 2021  |  CFO

As loyalty and retention efforts take on greater importance in hotly competitive pandemic-era commerce, more chief financial officers are intensifying efforts around digital transformations that...

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73 Million US Consumers Are Already Living in the Connected Economy
73 Million US Consumers Are Already Living in the Connected Economy
October 28, 2021  |  Commerce Connected

Consumers have become accustomed to near-ubiquitous internet access to get goods and services on-demand, as well as run multiple facets of their lives. As a...

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NEW DATA: Nearly 90% of US Consumers Plan Online Holiday Purchases in 2021 — 13% More Than in 2020
NEW DATA: Nearly 90% of US Consumers Plan Online Holiday Purchases in 2021 — 13%...
October 28, 2021  |  Shopping

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New Data: 58% Of US Consumers Skip Aggregators When Ordering From Favorite Restaurants
New Data: 58% Of US Consumers Skip Aggregators When Ordering From Favorite Restaurants
October 27, 2021  |  Aggregators

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25% Of Consumers Cite Data Security As Top Concern For Not Using Digital-Only Banks
25% Of Consumers Cite Data Security As Top Concern For Not Using Digital-Only Banks
October 26, 2021  |  Digital Banking

With innovative solutions in banking technology on the rise, consumers are expecting more secure services from their providers. The trend of changing banks has become...

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62% of Firms That Automated Accounts Receivable Report DSO Improvement
62% of Firms That Automated Accounts Receivable Report DSO Improvement
October 26, 2021  |  B2B Payments

Managing accounts receivable (AR) struggles in a remote working environment is not without its challenges, as many companies have learned during the pandemic, but automation has helped...

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New Report: Bill Pay Pressures Find Consumers Looking to Digital Tools and Microloans
New Report: Bill Pay Pressures Find Consumers Looking to Digital Tools and Microloans
October 26, 2021  |  Digital Payments

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New Study: Big-Ticket Purchases Slowly Crossing Over From Offline to Online Channels
New Study: Big-Ticket Purchases Slowly Crossing Over From Offline to Online Channels
October 26, 2021  |  Digital Payments

As the pandemic recedes and a sense of normalcy slowly returns to everyday life, more consumers are thinking about the big-ticket purchases they crave —...

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