PYMNTS Study

New Study: Checkout Frictions Rise as Some Merchants Pull Back on Value-Adds
New Study: Checkout Frictions Rise as Some Merchants Pull Back on Value-Adds
October 25, 2021  |  Retail

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43% of US Adults Interested In BNPL for ‘Big Ticket’ Travel, Home Repair, Medical Purchases
43% of US Adults Interested In BNPL for ‘Big Ticket’ Travel, Home Repair, Medical Purchases
October 25, 2021  |  Buy Now Pay Later

Buy now, pay later (BNPL) services are gaining the interest of consumers — but more importantly, the payment option is finding widespread use. Get the...

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New Data: Failed Subscription Payments Hurt, But Don’t Have to End in Cancellation
New Data: Failed Subscription Payments Hurt, But Don’t Have to End in Cancellation
October 25, 2021  |  Subscriptions

Consumers continue to evince an insatiable appetite for subscriptions of all kinds. But millions of subscriptions are hitting a wall when payments fail to process...

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90% of Businesses are Looking to Accelerate Their Payments Within the Next 3 Years
90% of Businesses are Looking to Accelerate Their Payments Within the Next 3 Years
October 22, 2021  |  B2B Payments

Businesses angling for a competitive advantage are clamoring for instant payment options for everything from managing payroll to paying vendors. Instant payments such as digital wallets keep businesses...

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80% of Modern Shoppers Prefer Self-Service Kiosks for Faster Checkout
80% of Modern Shoppers Prefer Self-Service Kiosks for Faster Checkout
October 22, 2021  |  Unattended Retail

As much as the pandemic and societal circumstances have brought about an array of changes in the way we shop and transact, consumers themselves are...

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63% of Patients Will Switch Healthcare Providers if Their Payment Experience Doesn’t Cut It
63% of Patients Will Switch Healthcare Providers if Their Payment Experience Doesn’t Cut It
October 20, 2021  |  Healthcare

Consumers are used to ease and convenience when they check out online or in-store and “checking out” at the doctors is no different. In fact,...

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NEW DATA: US Consumers Skip Purchase Protection Plans For 70% of Durable Good Purchases
NEW DATA: US Consumers Skip Purchase Protection Plans For 70% of Durable Good Purchases
October 20, 2021  |  Consumer Insights

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NEW DATA: Buy Now Pay Later Options Drive ‘Forever Sales’ for Merchants
NEW DATA: Buy Now Pay Later Options Drive ‘Forever Sales’ for Merchants
October 20, 2021  |  Buy Now Pay Later

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60% of Online Consumers Bail at Checkout Over Lack of Key Features
60% of Online Consumers Bail at Checkout Over Lack of Key Features
October 19, 2021  |  Point of Sale

Motivated by a desire to control their shopping experience, consumers have significantly shifted their activities to the digital space. Every digital touchpoint represents an aspect...

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