PYMNTS Study

57% of US Small Businesses Source Overseas as Payment Gaps Widen

57% of US Small Businesses Source Overseas as Payment Gaps Widen
57% of US Small Businesses Source Overseas as Payment Gaps Widen
May 21, 2026  |  SMBs

A collaboration between PYMNTS Intelligence and Mastercard, “The Cross-Border Opportunity: What Global Sourcing by US SMBs Means for Payment Providers” examines how U.S. small- to medium-sized...

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60% of Healthcare Firms Use AI for Chatbots
60% of Healthcare Firms Use AI for Chatbots
May 21, 2026  |  Healthcare

Healthcare’s artificial intelligence story is not about replacing doctors, nurses or administrators. Get the Full Story Complete the form to unlock this article and enjoy...

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Business Uncertainty Costs Middle Market Companies Up to 6% of Revenue
Business Uncertainty Costs Middle Market Companies Up to 6% of Revenue
May 20, 2026  |  Economy

Business uncertainty remained elevated in March, with 27% of payment executives reporting high uncertainty levels even as optimism about the next 12 months rose, according...

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Study Finds AI Adoption Rises as Consumers Stop Noticing It
Study Finds AI Adoption Rises as Consumers Stop Noticing It
May 20, 2026  |  Artificial Intelligence

The dominant framing surrounding artificial intelligence has been one of astonishment. Get the Full Story Complete the form to unlock this article and enjoy unlimited...

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Banks Face New Gen Z Credit Test as BNPL Use Spreads
Banks Face New Gen Z Credit Test as BNPL Use Spreads
May 19, 2026  |  BNPL

Generation Z now holds the lowest average credit score of any generation, 676 according to FICO, down three points in one year. Get the Full...

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Embedded AI Is Losing the Trust Race to Dedicated Platforms
Embedded AI Is Losing the Trust Race to Dedicated Platforms
May 18, 2026  |  Artificial Intelligence

Consumer artificial intelligence adoption is broadening into daily routines, but the tools getting credit for being the most helpful are not the ones built into...

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Banks Discover AI’s Best Trick Is Boring
Banks Discover AI’s Best Trick Is Boring
May 15, 2026  |  Artificial Intelligence

Artificial intelligence got its start by hitting customer-facing home runs. For financial services, the technology appeared poised at first to stay there. Get the Full...

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74% of Cardholders Push Issuers Toward Flexible Credit Options
74% of Cardholders Push Issuers Toward Flexible Credit Options
May 15, 2026  |  Credit Cards

Credit products are becoming more configurable, more installment-oriented and more closely tied to real-time consumer behavior. Get the Full Story Complete the form to unlock...

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