If there’s a regulatory body that’s been busier this week than the Consumer Financial Protection Bureau (CFPB), we’d be hard-pressed to name it. Having just issued its final rule on open banking and data sharing on Tuesday, the CFPB said Wednesday (Oct. 23) that it...
Visa has unveiled new features and programs designed to help merchants manage the disputes process. These new offerings will enable merchants to streamline the process and retain or recover legitimate sales, Visa said in a Tuesday (Sept. 24) press release emailed to PYMNTS. “Visa’s innovative...
Shoppers are reportedly getting increasingly comfortable disputing credit card charges. That’s because consumers have discovered how easy it is to do so, the Wall Street Journal (WSJ) reported Wednesday (June 19). Consumers disputed around 105 million charges with U.S. card issuers last year, the report...
To err is human. To be confused about what’s on one’s credit card statements — mistaking legit transactions for something fishy — well, that’s human, too. Card disputes are on the rise, especially with first-party fraud, wherein consumers may not be trying to get out...
November 06, 2024
Card disputes have long been viewed as a necessary evil in retail banking and commerce — a cost center to be managed and minimized. But new research from PYMNTS Intelligence and Banyan, “How Card Disputes Are an Opportunity to Cultivate Customer Loyalty,” reveals that these friction points actually represent critical moments that can either cement […]
October 07, 2022
To err is human. To be confused about what’s on one’s credit card statements — mistaking legit transactions for something fishy — well, that’s human, too. Card disputes are on...
September 24, 2024
Visa has unveiled new features and programs designed to help merchants manage the disputes process. These new offerings will enable merchants to streamline the process and retain or recover legitimate sales, Visa said in a Tuesday (Sept. 24) press release emailed to PYMNTS. “Visa’s innovative new features will help resolve disputes even faster, alleviating the […]
June 19, 2024
Shoppers are reportedly getting increasingly comfortable disputing credit card charges. That’s because consumers have discovered how easy it is to do so, the Wall Street Journal (WSJ) reported Wednesday (June...
