Cus news and trends

Credit Union Branch Closures Hit Highest Level Since 2021
Credit Unions // June 18, 2025

Credit unions closed 32 locations during the first quarter, the largest drop since 2021. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS...

64% of Credit Unions Plan to Offer Biometrics Authentication
Credit Unions // March 27, 2025

As is the case with any entity, banks’ relationship with their end customers is only as strong as the trust that exists between the two, and in satisfying the priorities of their members. Get the Full Story Complete the form to unlock this article and...

Velera Warns Credit Unions of ‘Consumer-Engaged’ Fraud
Credit Unions // March 03, 2025

Credit union service organization Velera is sounding the alarm on “consumer-engaged” fraud. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this...

Energy Capital Credit Union Picks Velera for Debit Card Processing
Credit Unions // December 05, 2024

Energy Capital Credit Union has expanded its partnership with credit union service organization (CUSO) Velera. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today....

Interviews & Exclusives
64% of Credit Unions Plan to Offer Biometrics Authentication

March 27, 2025
As is the case with any entity, banks’ relationship with their end customers is only as strong as the trust that exists between the two, and in satisfying the priorities of their members. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no […]

41% of Banks Offer Embedded Finance Solutions, Have FinTechs to Thank

August 27, 2024
In today’s financial services arena, embedded finance and banking-as-a-service (BaaS) have emerged as transformative forces, redefining the way banks and financial institutions (FIs) engage with consumers and businesses. At the...

New Data: Self-Service Innovation Emerges as Key to Credit Union Retention and Growth

July 10, 2024
Credit union (CU) members tend to value benefits such as personal service and a sense of community associated with CUs. Data reveals, however, that CU members increasingly show interest in...

How Credit Unions Are Playing David Against Industry Goliaths

June 13, 2024
Regardless of a credit union’s size, members expect digital-first capabilities that can compete with what for-profit financial institutions (FIs) offer. While many CUs are rising to the innovation challenge, there...

Quick Reads
CFPB Cancels $95 Million Settlement With Navy Federal CU

July 02, 2025
America’s consumer watchdog has cancelled a $95 million fine against the country’s largest credit union. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to receive […]

Credit Union Branch Closures Hit Highest Level Since 2021

June 18, 2025
Credit unions closed 32 locations during the first quarter, the largest drop since 2021. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access...

Velera Warns Credit Unions of ‘Consumer-Engaged’ Fraud

March 03, 2025
Credit union service organization Velera is sounding the alarm on “consumer-engaged” fraud. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content...

Energy Capital Credit Union Picks Velera for Debit Card Processing

December 05, 2024
Energy Capital Credit Union has expanded its partnership with credit union service organization (CUSO) Velera. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to...