Consumers now flock online to do their banking but remotely verifying customers' IDs is not without its challenges, as fraudsters are becoming increasingly skilled at impersonating legitimate customers. In the latest Digital Identity Tracker, Peter Tilton, senior vice president of Royal Bank of Canada, discusses...
Use and analysis of customer data has become key to enabling a personalized and omnichannel digital banking experience. But it’s easy to cross the line from helpful to overbearing – risking customer relationships. In this month’s Digital-First Banking Tracker, PYMNTS talked with John Tarnowski, executive...
Digital and mobile banking may be more popular than ever, but it would be a mistake to count out the power of in-branch services just yet. Consumer surveys have found that 75 percent of financial institution (FI) customers place a great deal of importance on...
Merchants can find themselves fighting with one hand tied behind their backs in their battle against fraud. They must not only implement innovative technologies to ward off evolving and aggressive cyberattacks but also make sure not to turn off legitimate customers and lose revenue with...
March 31, 2020
Digital and mobile banking may be more popular than ever, but it would be a mistake to count out the power of in-branch services just yet. Consumer surveys have found that 75 percent of financial institution (FI) customers place a great deal of importance on branch visits, with 70 percent visiting banks on a monthly […]
February 20, 2019
The fight against fraud really kicks in with customer onboarding — but that is only the first step, of course. Enhancing the customer experience, and keeping the customer and business...
