Catering to the needs of tech-savvy consumers means providing customer service that’s quick and adaptive, regardless of the channel. Automation, artificial intelligence (AI) and similar technologies can offer that adaptability, but they should not be used as a fix or alternative to human interaction. According...
ING released the results of its latest international survey on mobile banking, finding that while people are using their smartphones and tablets to perform banking tasks, they aren’t comfortable with giving up control of their finances to their computers. The survey compared results in 13...
From automation to mobile-first institutions and solutions, disruption is the new normal for the digital banking space. Financial institutions have rolled out a handful of new smartphone-first innovations for the digital banking space that are promising to bring disruption to the industry. From new pathways...
Robo advisors have been taking the investment community by storm, providing a low-cost way for anybody to invest and get a little advice along the way. Their popularity has forced traditional banks to rethink the way they do business, particularly with less affluent customers. Wells...
December 09, 2019
In today’s top news in payments, Goldman plans to launch a robo advisor for clients with lower investment capital than traditional customers, and Apple plans to offer 0 percent installment financing on iPhones bought with the Apple Card. Also, as big tech moves into the financial services industry, regulators call for more “vigilant monitoring” of […]
June 02, 2017
ING released the results of its latest international survey on mobile banking, finding that while people are using their smartphones and tablets to perform banking tasks, they aren’t comfortable with giving up control of their finances to their computers. The survey compared results in 13 countries throughout Europe, as well as the United States and […]
July 21, 2016
Robo advisors have been taking the investment community by storm, providing a low-cost way for anybody to invest and get a little advice along the way. Their popularity has forced...
