Creative destruction eradicates some business models and reformulates others. For example, merchant services providers (MSPs) have long supplied credit card processing for retailers as their central offering. They didn’t need to go much beyond that to be helpful or profitable, and many didn’t. But with...
That the retail world has changed very quickly and fundamentally in the last several years is no longer up for debate. The digital age has spawned customers that are incredibly knowledgeable about — and always connect to — commerce. The number of potential touchpoints a retailer has with consumers...
